Local IT support in Wellington has shifted. Where generic help desks once treated every problem as identical, IT NEAR U approaches each situation as unique. The company operates on a mobile-first model, dispatching fully stocked vehicles rather than waiting for customers to visit offices. Technicians arrive prepared to resolve issues on the spot.
The founder brings more than three decades of international ICT experience from South Africa, where he led Kondura Technologies before establishing IT NEAR U in Wellington. This background shaped a philosophy centred on people first, not profit maximisation. Receiving Wellington IT support from this company means working with specialists matched to each job by skill level rather than geographic convenience. A gaming PC performance issue reaches a technician experienced in gaming systems. Email configuration gets handled by someone fluent in cloud platforms.
Trust underlies everything. Staff operate under strict confidentiality commitments. Billing remains transparent and itemised; jobs get logged and reported after completion. Mobile technicians carry EFTPOS, so payment happens without delay. The motto, “How may we help you today?” reflects genuine intent rather than marketing polish.
Wellington IT support extends across home computers, peripherals, smart home devices, and email systems. Whether someone needs a new Mac configured, a printer connected to a wireless network, or parental controls set up for children’s devices, the company treats each request with equal attention. Seniors receive SuperGold discounts and patient, compassionate service. Community groups and charities access special rates. This isn’t transactional support; it’s relationship-based service.
Beyond residential support, IT NEAR U operates across three service pillars. Home IT support covers troubleshooting, device setup, performance optimisation, and security. Business consulting helps startups build IT foundations, register domains, configure professional email, and establish cloud infrastructure. Managed services provide proactive oversight, maintenance contracts, and disaster recovery planning for established organisations.
The company’s approach to security reflects real-world priorities. ESET Internet Security protects against malware through comprehensive threat detection. Parental control systems help families navigate online safety. For scam victims, IT NEAR U provides “clean bill of health” reports and bank security audits, helping people regain confidence after fraud. Backup solutions span local storage and cloud platforms, ensuring data survives hardware failure or ransomware attacks.
Wellington IT Support also means solving connectivity problems that frustrate many households. WiFi audits identify dead zones and signal interference. Mesh network installations from brands like Deco and Ubiquiti replace weak coverage with reliable performance. Router placement and firmware updates follow best-practice guidance. Internet speed remains stable across multiple devices.
For businesses, the company manages Microsoft 365 deployments, including Outlook, OneDrive, SharePoint, and Teams. Google Workspace support extends to Gmail, Drive, and Meet. Cloud migration assistance helps organisations transition data and workflows safely. Disaster recovery planning protects against ransomware, hardware failure, and natural disaster. N-able Cove Data Protection Partnership ensures client backups stay independent of primary systems; Microsoft does not guarantee cloud backups, so this partnership provides critical redundancy.
Specialist services round out the offering. Data recovery restores lost files from failed drives. Hardware supply covers new and refurbished PCs, notebooks, and Macs. Computer rentals support startups with temporary equipment needs. Office relocations receive full IT logistics: pre-move backups, equipment transport, and removal of redundant systems. Custom PC builds serve professionals in engineering, graphic design, video editing, and gaming.
The company holds three key partnerships. Microsoft Business Partner status enables enterprise cloud services and local expertise. N-able Cove Data Protection Partnership provides independent backup infrastructure. ESET Internet Security authorisation means customers receive genuine, supported antivirus protection.
Wellington IT Support operates across Wellington City, Hutt Valley (Upper Hutt and Lower Hutt), Kāpiti Coast (Waikanae and Paraparaumu), and Porirua, with extended reach into Levin. This geographic breadth means local presence without sacrificing specialist knowledge. Technicians arrive with expertise matched to the problem, not limited by proximity constraints. Every engagement follows ITIL principles focused on root cause analysis rather than temporary fixes.
The philosophy remains straightforward: people come first. Technology serves people; people do not serve technology. Problems get solved transparently. Relationships outlast individual transactions. Support feels personal because it is.